Privacy Policy
Privacy Policy – TPIPAY
Effective Date: 1st April,2025
Last Updated: 1st April,2025
At TPIPAY FINTECH PVT LTD (“TPIPAY”, “we”, “our”, or “us”), we prioritize your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you use our mobile application and related services.
- Overview
This Privacy Policy applies to all users (“you”, “your”, or “User”) of the TPIPAY mobile application (“App”) and services. By accessing or using our services, you agree to the collection and use of information in accordance with this policy.
- Information We Collect
We collect the following categories of information:
- Personal Information:
- Full Name
- Mobile Number
- Email Address
- Date of Birth
- KYC Details (e.g., PAN, Aadhaar)
- Financial Information:
- Wallet Balance
- Transaction History
- Payment Methods (e.g., UPI IDs, Card Details)
- Device and Usage Information:
- IP Address
- Device Type and Operating System
- App Usage Data
- Log Files
- Bill Payment Information:
- Biller IDs
- Payment Amounts
- Payment Dates
- Purpose of Data Collection
We use the collected data for the following purposes:
- Service Delivery: To process transactions, manage wallet balances, and facilitate bill payments.
- Account Management: To create and maintain your user account.
- Customer Support: To respond to inquiries and provide assistance.
- Security: To detect and prevent fraudulent activities.
- Improvement: To analyze usage patterns and enhance app performance.
- Compliance: To adhere to legal and regulatory requirements.
- Data Sharing and Disclosure
We do not sell or rent your personal information to third parties. However, we may share your data with:
- Service Providers: Such as banks, payment gateways, and BBPS aggregators, to facilitate transactions.
- Regulatory Authorities: When required by law or to comply with legal processes.
- Affiliates: Within our corporate group, for internal administrative purposes.
All third parties are obligated to maintain the confidentiality and security of your information.
- Data Security
We implement robust security measures to protect your data, including:
- Encryption: To secure data transmission.
- Access Controls: Role-based access to sensitive information.
- Regular Audits: To assess and enhance security protocols.
Despite our efforts, no method of transmission over the internet is entirely secure. Therefore, we cannot guarantee absolute security.
- Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy, or as required by law. Typically, transaction and KYC data are retained for up to 7 years, in accordance with RBI and NPCI guidelines.
- Your Rights
You have the right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data, subject to legal obligations.
- Objection: Object to the processing of your data under certain circumstances.
To exercise these rights, please contact us at the details provided below.
- Grievance Redressal
If you have any concerns or complaints regarding this Privacy Policy or our data handling practices, please contact our Grievance Officer:
Email: manaskumar@tpipay.ai
Phone: +91-9237379093
Response Time: Within 3 business days
- Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes through our app or other appropriate channels. Continued use of our services after such updates constitutes acceptance of the revised policy.
- Contact Us
For any questions or concerns about this Privacy Policy, please reach out to us:
Email: manaskumar@tpipay.ai
Phone: +91-9237379093
Note: This Privacy Policy is governed by the laws of India. Any disputes arising under this policy shall be subject to the jurisdiction of the courts located in Bhubaneswar, Odisha.
